Eligibility and coverage
Warranty eligibility is confirmed after the product registration and proof of purchase have been reviewed and approved. The coverage period shown in an approved warranty record is the applicable period for that registration.
Coverage generally applies to verified manufacturing or material defects arising during normal use, subject to the product and purchase terms.
What is normally excluded
Warranty may not cover loss, normal wear, cosmetic damage, misuse, accidents, liquid or electrical damage, unauthorized modification or repair, counterfeit products, missing proof of purchase, or use outside published specifications.
Submitting a claim
Use the Claim Warranty page and provide the registered serial number, matching owner details, a clear issue description, and requested evidence. A claim can be reviewed only while the approved warranty record is active.
Assessment and resolution
Ionmara may request additional information or inspection before deciding a claim. An eligible claim may be resolved through repair, replacement, an equivalent remedy, or another solution required by applicable consumer law.
Consumer rights
This limited warranty does not remove rights that cannot be excluded under applicable consumer law. Contact Ionmara support if you need help understanding a warranty record or claim decision.